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API v.3 and API v.2 processing error codes

Info

Please note, the code updates are coming in line with API v.3 implementation.

API v.3 code Error Message Friendly message
S.0000 Ok Transaction is successful. The transaction is successfully processed.

Error codes for card transactions

0001—0199 — Error codes for card transactions: processing errors

API v.3 code Message Friendly message
F.0001 Authorization error: Failed to complete the transaction. Check the authorization request parameters. Authorization error: Failed to complete the transaction. Contact the payment method provider for details.
F.0002 Do not honor. Contact the payment service provider for details. Do not honor. Failed to complete the transaction. Contact the merchant for details.
F.0003 Card expired. Ask the customer to use a valid card. Card expired. Failed to complete the transaction. Use a valid card.
F.0004 Order ID not found. Failed to complete the transaction. Check the request parameters. Order ID not found. Failed to complete the transaction. Check the transaction parameters or contact the merchant for details.
F.0005 Order expired. Failed to complete the transaction. Order expired. Failed to complete the transaction. Contact the merchant for details.
F.0006 CVV verification failed. Ask the customer to enter the valid card CVV. CVV verification failed. Failed to complete the transaction. Enter a valid CVV indicated on your card.
F.0007 Insufficient funds. Ask the customer to check the card account balance. Insufficient funds. Failed to complete the transaction. Check the card account balance.
F.0008 Invalid merchant account. Contact the payment service provider or acquirer for details. Invalid merchant account. Failed to complete the transaction. Contact the merchant for details.
F.0009 Terminal error. Unsupported data entered or terminal failure. Contact the payment service provider for details. Terminal error. Failed to complete the transaction. Check the transaction parameters or use a different terminal.
F.0010 Provider system error. Contact the payment service provider for details. Provider system error. Failed to complete the transaction. Try again later or contact the merchant for details.
F.0011 Provider system error. Contact the payment service provider for details. Provider system error. Failed to complete the transaction. Use another payment method or contact the merchant for details.
F.0012 Provider system error. Contact the payment service provider for details. Provider system error. Failed to complete the transaction. Use another payment method or contact your card issuing bank for details. The bank's phone number is indicated on the back of your card.
F. 0013 Not allowed. Use another transaction type or contact the payment service provider for details. Not allowed. Failed to complete the transaction. Contact the merchant for details or use another payment method.
F.0014 Currency not supported. Check the currency in the request or contact the payment service provider for details. Currency not supported. Failed to complete the transaction. Choose another currency or contact the merchant for details.
F.0015 Duplicate transaction or order. Check the status of original transaction or order. Duplicate transaction or order. Failed to complete the transaction. Contact the merchant for the status of the original transaction or order.
F.0016 Wrong transaction amount. Check the transaction amount and applicable limits. Ask the customer to check card limits with the card issuing bank. Wrong transaction amount. Failed to complete the transaction. Limits exceeded. Contact the merchant or your card issuing bank for details.
F.0017 Payment details error. Potential fraud. The card might be stolen or lost. Check your customer details. Payment details error. Failed to complete the transaction. Contact the merchant for details.
F.0018 Invalid request parameters. Failed to complete the transaction. Check the required request parameters. Invalid request parameters. Check the transaction parameters or contact the merchant for details.
F.0019 Invalid request signature. Failed to complete the transaction. Check the request signature or certificate. Invalid request signature. Contact the merchant for details.
P.0020 Transaction in progress. Transaction is being processed. Please wait.
F.0021 3-D Secure verification error. Contact the payment service provider for details. 3-D Secure verification error. Check your 3-D Secure code or contact the payment service provider for details.
F.0022 Invalid card data. Ask the customer to check the card data. Invalid card data. Failed to complete the transaction. Check your card details or use another card.
F.0199 Unknown error. Failed to complete the transaction. Contact the payment service provider. Unknown error. Failed to complete the transaction. Contact the merchant for details.

1000—1899 — Error codes for card transactions: eComCharge validation errors

API v.3 code Error Message Friendly message
E.1000 unknown_error Unknown error. Contact the payment service provider for details. We are sorry, but something went wrong.
E.1001 unknown_route Invalid request URL. Contact the payment service provider for details. Invalid request URL. Contact the merchant for details.
E.1002 resource_not_found Request URL not found. Contact the payment service provider for details. Request URL not found. Contact the merchant for details.
E.1003 gateway_not_found 'gateway_id' not found. Send the correct 'gateway_id' or contact the payment service provider for details. Payment gateway not found. Contact the merchant for details.
E.1004 shop_not_found Shop not found. Contact the payment service provider for details. Shop not found. Contact the merchant for details.
E.1005 invalid_gateway_request Invalid parameters. Contact the payment service provider for details. Invalid parameters. Contact the merchant for details.
E.1006 unsupported_gateway_type_for_shop Unsupported gateway type. Contact the payment service provider for details. Unsupported gateway type. Contact the merchant for details.
E.1007 unsupported_currency_for_shop Unsupported currency. Contact the payment service provider for details. Unsupported currency. Contact the merchant for details.
E.1008 unsupported_card_type_for_shop Unsupported card type. Contact the payment service provider for details. Unsupported card type. Contact the merchant for details.
E.1009 unacceptable_for_additional_rule Not allowed. Contact the payment service provider for details. Not allowed. Failed to process the request. Contact the merchant for details.
E.1010 unable_decrypt_card_data Card data decryption error. Contact the payment service provider for details. Card data decryption error. Contact the payment service provider for details.
E.1011 pan_data_is_restricted Not allowed to use PAN. Contact the payment service provider for details. Not allowed to use PAN. Failed to complete the transaction. Contact the merchant for details.
E.1012 test_conditions_are_not_met Invalid test value. Check test values for the selected payment method. Invalid test value. Contact the merchant for details.
E.1013 test_set_is_empty Empty test set. Indicate the test set in the shop settings. Empty test set. Contact the merchant for details.
E.1014 test_set_is_differs Wrong test set. A wrong test set is used. Use the test set indicated for the shop. Wrong test set. Contact the merchant for details.
E.1015 live_card_is_banned Live data not supported. Use test values only for test requests Live data not supported in test mode. Contact the merchant for details.
E.1016 unsupported_transaction_type Transaction type not supported. Use a different transaction type or contact the payment service provider for details. Transaction type not supported. Contact the merchant for details.
E.1017 missing_request_section Request section missing. Check request parameters. Request section missing. Contact the merchant for details.
E.1018 duplicate_transaction Duplicate transaction or order. Failed to complete the transaction. Check the status of the original transaction. Duplicate transaction or order. Failed to complete the transaction. Check the status of the original transaction or contact the merchant for details.
P.1019 transaction_is_processing Transaction in progress Transaction is being processed. Please wait.
E.1020 welcome Welcome! Welcome!
E.1021 unauthorized Authorization error. Check the authorization request parameters or contact the payment service provider for details. Authorization error. Contact the merchant for details.
E.1022 forbidden Access denied. Contact the payment service provider for details. Access denied. Contact the merchant for details.
E.1023 bad_request Bad request. Check the request parameters. Bad request. Contact the merchant for details.
E.1024 unsupported_mime_type MIME type not supported. Set 'Content-type' header to 'application/ json'. MIME type not supported. Contact the merchant for details.
E.1025 request_validation_error Invalid request parameters.
or
Check the transaction parameters or contact the payment service provider for details.
Invalid request parameters. Contact the merchant for details.
E.1026 invalid_json Invalid JSON. Check the request parameters. Invalid JSON. Contact the merchant for details.
E.1027 payment_needed_for_credit Parent transaction required. Customer should make a payment before a credit transaction. Parent transaction required. Contact the merchant for details.
E.1028 absent_allowed_gateways No available gateways. Allowed gateways are missing. Contact the payment service provider for details. No available gateways. Failed to complete the transaction. Contact the merchant for details.
E.1029 invalid_google_merchant_token Invalid Google merchant token. Check the request parameters or contact the payment service provider for details. Invalid Google merchant token. Contact the merchant for details.
E.1030 invalid_payment_token Invalid payment token. Failed to get payment details by the submitted token. Check the payment token or contact the payment service provider for details. Invalid payment token. Failed to complete the transaction. Contact the merchant for details.
E.1031 invalid_bpc_aft_params Invalid AFT parameters. Check the request parameters or contact the payment service provider for details. Invalid AFT parameters. Contact the merchant for details.
E.1032 invalid_bpc_oct_params Invalid OCT parameters. Check the request parameters or contact the payment service provider for details. Invalid OCT parameters. Contact the merchant for details.
E.1033 currency_not_found Currency not found. Contact the payment service provider for details. Currency not found. Failed to complete the transaction. Contact the merchant for details.
E.1034 gateway_undefined Gateway not defined. Send the 'gateway_id' parameter. Payment method provider not defined. Contact the merchant for details.
E.1035 balance_request_error Acquirer response error. Contact the payment service provider for details. Acquirer response error.  Contact the merchant for details.
E.1036 expired_request Request expired. Send your request again. Request expired. Try again or contact the merchant to check the request status.
E.1037 visa_alisa_phone_not_found Visa Alias parameter not found. Check request parameters. Visa Alias not found. Check the phone number or contact the merchant for details.
E.1038 incorrect_split_amount Invalid transaction parameters. Total amount in "split" section must equal the transaction amount. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Total amount in "split" section must equal the transaction amount. Contact the merchant for details.
E.1039 tax_id_required Invalid transaction parameters. tax_id required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. tax_id required. Contact the merchant for details.
E.1040 incorrect_tax_id Invalid transaction parameters. tax_id supports only numbers. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. tax_id supports only numbers. Contact the merchant for details.
E.1041 split_section_required Invalid transaction parameters. additional_data.split section required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. additional_data.split section required. Contact the merchant for details.
E.1042 missing:
screen_width
Invalid transaction parameters. screen_width is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. screen_width is required. Contact the merchant for details.
E.1043 invalid data:
screen_width
Invalid transaction parameters. screen_width supports only numeric values. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. screen_width supports only numeric values. Contact the merchant for details.
E.1044 missing:
screen_height
Invalid transaction parameters. screen_height is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. screen_height is required. Contact the merchant for details.
E.1045 invalid data:
screen_height
Invalid transaction parameters. screen_height supports only numeric values. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. screen_height supports only numeric values. Contact the merchant for details.
E.1046 missing:
screen_color_depth
Invalid transaction parameters. screen_color_depth is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. screen_color_depth is required. Contact the merchant for details.
E.1047 invalid data:
screen_color_depth
Invalid transaction parameters. screen_color_depth supports only numeric values. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. screen_color_depth supports only numeric values. Contact the merchant for details.
E.1048 missing:
language
Invalid transaction parameters. language is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. language is required. Contact the merchant for details.
E.1049 invalid data:
language
Invalid transaction parameters. Unsupported value of the language parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported value of the language parameter. Contact the merchant for details.
E.1050 missing:
java_enabled
Invalid transaction parameters. java_enabled is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. java_enabled is required. Contact the merchant for details.
E.1051 invalid data:
java_enabled
Invalid transaction parameters. java_enabled supports only boolean values. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. java_enabled supports only boolean values. Contact the merchant for details.
E.1052 missing:
window_height
Invalid transaction parameters. window_height is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. window_height is required. Contact the merchant for details.
E.1053 invalid data:
window_height
Invalid transaction parameters. window_height supports only numeric values. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. window_height supports only numeric values. Contact the merchant for details.
E.1054 missing:
window_width
Invalid transaction parameters. window_width is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. window_width is required. Contact the merchant for details.
E.1055 invalid data:
window_width
Invalid transaction parameters. window_width supports only numeric values. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. window_width supports only numeric values. Contact the merchant for details.
E.1056 missing:
time_zone
Invalid transaction parameters. time_zone is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. time_zone is required. Contact the merchant for details.
E.1057 invalid data:
time_zone
Invalid transaction parameters. Unsupported format of the time_zone parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported format of the time_zone parameter. Contact the merchant for details.
E.1058 missing:
accept_header
Invalid transaction parameters. accept_header is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. accept_header is required. Contact the merchant for details.
E.1059 invalid data:
accept_header
Invalid transaction parameters. Unsupported format of the accept_header parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported format of the accept_header parameter. Contact the merchant for details.
E.1060 missing:
user_agent
Invalid transaction parameters. user_agent is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. user_agent is required. Contact the merchant for details.
E.1061 invalid data:
user_agent
Invalid transaction parameters. Unsupported format of the user_agent parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported format of the user_agent parameter. Contact the merchant for details.
E.1062 missing:
ip_address
Invalid transaction parameters. ip_address is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. ip_address is required. Contact the merchant for details.
E.1063 invalid data:
ip_address
Invalid transaction parameters. Unsupported format of the ip_address parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported format of the ip_address parameter. Contact the merchant for details.

Error codes for transactions made with alternative payment methods

0200—0399 — Error codes for transactions made with alternative payment methods: processing errors

API v.3 code Message Friendly message
F.0201 Authorization error: Failed to complete the transaction. Check the authorization request parameters. Authorization error: Failed to complete the transaction. Contact the payment method provider for details.
F.0202 Account ID not found: Failed to complete the transaction. Check the request parameters. Account ID not found: Failed to complete the transaction. Contact the payment method provider for details.
F.0203 Account ID blocked: Failed to complete the transaction. Check the request parameters or contact the payment method provider for details. Account ID blocked: Failed to complete the transaction. Contact the payment method provider for details.
F.0204 Order ID not found: Failed to complete the transaction. Check the request parameters. Order ID not found: Failed to complete the transaction. Check the transaction parameters or contact the merchant for details.
F.0205 Order expired: Failed to complete the transaction. Order expired: Failed to complete the transaction. Contact the merchant for details.
F.0206 Transaction confirmation error: Failed to complete the transaction. Ask the customer to confirm the payment. Transaction confirmation error: Failed to complete the transaction. Check the payment confirmation.
F.0207 Insufficient funds: Check the account balance or contact the payment service provider for details. Insufficient funds: Failed to complete the transaction. Check the account balance.
F.0208 Invalid provider: Contact the payment service provider for details. Invalid provider: Failed to complete the transaction. Contact the merchant for details.
F.0209 Terminal error: Contact the payment service provider for details. Terminal error: Failed to complete the transaction. Check the transaction parameters or use a different terminal.
F.0210 Provider system error: Contact the payment service provider for details. Provider system error: Failed to complete the transaction. Try again later or contact the payment method provider for details.
F.0211 Provider system error: Contact the payment service provider for details. Provider system error: Failed to complete the transaction. Contact the merchant for details or use another payment method.
F.0212 Provider system error: Contact the payment service provider for details. Provider system error: Failed to complete the transaction. Contact the payment method provider for details or use another payment method.
F.0213 Not allowed: Contact the payment service provider for details. Not allowed: Failed to complete the transaction. Contact the merchant for details or use another payment method.
F.0214 Currency not supported: Check the currency in the request or contact the payment service provider for details. Currency not supported: Failed to complete the transaction. Choose another currency or contact the merchant for details.
F.0215 Duplicate transaction or order: Check the status of original transaction or order. Duplicate transaction or order: Failed to complete the transaction. Contact the merchant for details.
F.0216 Wrong transaction amount: Check the transaction amount or contact the payment service provider for details. Wrong transaction amount: Failed to complete the transaction. Check the transaction amount or contact the merchant for details.
F.0217 Payment details error: Potential fraud. Check your customer details. Payment details error: Failed to complete the transaction. Contact the merchant for details.
F.0218 Invalid request parameters: Failed to complete the transaction. Check the required request parameters. Invalid request parameters: Check the transaction parameters or contact the merchant for details.
F.0219 Invalid request signature: Failed to complete the transaction. Check the request signature. Invalid request signature: Contact the merchant for details.
P.0220 Transaction in progress. Transaction is being processed. Please wait.
F.0221 Wallet error. Failed to complete the transaction. Check wallet data or contact the payment service provider for details. Wallet error. Contact the merchant for details.
F.0222 Provider system error: Contact the payment service provider for details. Provider system error. Failed to complete the transaction. Try again later or contact the payment method provider for details or select another payment method.
F.0399 Unknown error: Failed to complete the transaction. Contact the payment service provider. Unknown error: Failed to complete the transaction. Contact the merchant for details.

0600—0999 — Error codes for transactions made with alternative payment methods: eComCharge validation errors

API v.3 code Message Friendly message
E.0600 Unknown error: Contact the payment service provider for details. We are sorry, but something went wrong.
E.0601 Invalid request URL: Contact the payment service provider for details. Invalid request URL: Contact the merchant for details.
E.0602 Request URL not found: Contact the payment service provider for details. Request URL not found: Contact the merchant for details.
E.0603 'gateway_id' not found: Send the correct 'gateway_id' or contact the payment service provider for details. Payment method provider not found: Contact the merchant for details.
E.0604 Shop not found: Contact the payment service provider for details. Shop not found: Contact the merchant for details.
E.0605 Invalid parameters: Contact the payment service provider for details. Invalid parameters: Contact the merchant for details.
E.0606 Unsupported gateway type: Contact the payment service provider for details. Unsupported gateway type: Contact the merchant for details.
E.0607 Unsupported currency: Contact the payment service provider for details. Unsupported currency: Contact the merchant for details.
E.0608 Invalid provider response: Contact the payment service provider for details. Invalid provider response: Contact the merchant for details.
E.0609 Not allowed: Contact the payment service provider for details. Not allowed: Failed to process the request. Contact the merchant for details.
E.0612 Invalid test value: Check test values for the selected payment method. Invalid test value: Contact the merchant for details.
E.0613 Empty test set: Indicate the test set in the shop settings. Empty test set: Contact the merchant for details.
E.0614 Wrong test set: A wrong test set is used. Use the test set indicated for the shop. Wrong test set: Contact the merchant for details.
E.0615 Live data not supported: Use test values only for test requests Live data not supported in test mode: Contact the merchant for details.
E.0616 Transaction type not supported: Use a different transaction type or contact the payment service provider for details. Transaction type not supported: Contact the merchant for details.
E.0617 Request section missing: Check request parameters. Request section missing: Contact the merchant for details.
E.0618 Duplicate transaction or order: Failed to complete the transaction. Check the status of the original transaction. Duplicate transaction or order: Failed to complete the transaction. Check the status of the original transaction or contact the merchant for details.
P.0619 Transaction in progress Transaction is being processed. Please wait.
P.0620 Welcome! Welcome!
E.0621 Authorization error: Check the authorization request parameters or contact the payment method provider for details. Authorization error: Contact the merchant for details.
E.0622 Access denied: Contact the payment service provider for details. Access denied: Contact the merchant for details.
F.0623 Bad request: Check the request parameters. Bad request: Contact the merchant for details.
E.0624 MIME type not supported: Set 'Content-type' header to 'application/ json'. MIME type not supported: Contact the merchant for details.
E.0625 Invalid request parameters: Check the transaction parameters or contact the payment service provider for details. Invalid request parameters: Contact the merchant for details.
E.0626 Invalid JSON: Check the request parameters. Invalid JSON: Contact the merchant for details.
E.0627 Parent transaction required: Customer should make a payment before a credit transaction. Parent transaction required: Contact the merchant for details.
E.0628 No available gateways: Allowed gateways are missing. Contact the payment service provider for details. No available gateways: Failed to complete the transaction. Contact the merchant for details.
E.0629 No available gateways: Allowed gateways are missing. Contact the payment service provider for details. No available gateways: Failed to complete the transaction. Contact the payment service provider for details.
E.0630 Invalid payment token: Failed to get payment details by the submitted token. Check the payment token or contact the payment service provider for details. Invalid payment token: Failed to complete the transaction. Contact the merchant for details.
E.0633 Currency not found: Contact the payment service provider for details. Currency not found: Failed to complete the transaction. Contact the merchant for details.
E.0634 Gateway not defined: Send the 'gateway_id' parameter. Payment method provider not defined: Contact the merchant for details.
E.0635 Provider response error: Contact the payment service provider for details. Provider response error:Contact the merchant for details.
E.0636 Request expired: Send your request again. Request expired: Try again or contact the merchant to check the request status.
E.0638 Transaction not found. Existing transaction not found: Contact the payment service provider for details.

Error codes of the Smart Routing service

2000—3999

API v.3 code Error Message Friendly message
E.2001 faraday_error SmartRouting - Connection error. The transaction was declined due to security rules.
E.2002 validation_error SmartRouting - Validation error. The transaction was declined due to security rules.
E.2003 invalid_respone SmartRouting - invalid response. The transaction was declined due to security rules.
E.2004 resource_not_found SmartRouting - resource not found. The transaction was declined due to security rules.
E.2005 exception_in_action SmartRouting - Exception in gateway action. The transaction was declined due to security rules.
E.2006 object_was_not_received The transaction was declined due to security rules. The transaction was declined due to security rules.
E.2007 rejected_by_be_protected Transaction didn't pass risk management system. Transaction didn't pass risk management system
E.2008 rejected_by_action_flow Transaction didn't pass risk management system. Transaction didn't pass risk management system
E.2009 rejected_via_black_list The transaction was declined due to security rules. The transaction was declined due to security rules.
E.2401 User ID not authorized. Contact the payment service provider for details. User ID not authorized. Contact the payment service provider for details.
E.2403 Account ID blocked. Contact the payment service provider for details. Account ID blocked. Contact the payment service provider for details.
E.2404 Account ID is not found. Contact the payment service provider for details. Account ID is not found. Contact the merchant for details.

Error codes of the 3-D Secure verification service

4000—4999

API v.3 code Error Message Friendly message
F.4001 threeds2_failed Card authentication failed, and the transaction cannot be completed. Card authentication failed. Please double check that you have entered your card details correctly.
F.4002 ve_status_n Card is not enrolled Your card is not enrolled for 3-D Secure. Contract your bank to activate it for the card.
F.4003 ve_status_blank Verification status is missing. 3-D Secure service is temporarily unavailable. Verification status is missing. 3-D Secure service is temporarily unavailable. Please try later or contact tech support.
F.4004 ve_status_not_valid Verification status value provided is not valid or recognized by the 3-D Secure. Verification could not be completed due to an unexpected issue. Try again later or contact support.
F.4005 belkart_pa_status_u_e_a Authentication could not be completed due to an unexpected technical issue. Authentication could not be completed due to an unexpected technical issue. Please try later or contact tech support.
F.4006 verification_rule_failed Transaction failed due to 3-D Secure rules. Check the rules set for the shop or contact the payment service provider for details. Transaction failed due to 3-D Secure rules. Contact the merchant for details.
F.4007 service_unavailable 3-D Secure service is temporarily unavailable. Please try later or contact tech support. 3-D Secure service is temporarily unavailable. Please try later or contact tech support.
F.4008 not_valid_pa_res Payment authentication response value provided is not valid or recognized by the 3-D Secure. Authentication is failed and the transaction cannot be completed successfully. Please contact your card issuer to resolve the issue.
F.4009 pa_status_n An error occurred during the processing of the payment authentication response. Payment authentication error. Check your card details and try again. If the problem persists, contact the bank's technical support.
F.4010 pa_status_e_u An error occurred during the processing of the payment authentication response. An error occurred during the processing of the payment authentication response. Please try later or contact tech support.
F.4011 redirect_v1 Redirect to pass 3-D Secure 1.0 verification. Redirect to pass 3-D Secure verification.
F.4012 redirect_v2 Redirect to pass 3-D Secure 2.0 verification. Redirect to pass 3-D Secure verification.
F.4013 Card authentication failed. Card authentication failed. Please double-check that you've entered your card details correctly.
F.4014 Unknown Device Unknown Device. Please try using a different device or contact your card issuer for assistance.
F.4015 Unsupported Device Unsupported Device. Please try using a different device or contact customer support for assistance.
F.4016 Exceeds authentication frequency limit Exceeds authentication frequency limit. Please wait a few minutes and try again or contact your card issuer for assistance.
F.4017 Expired card. Please check the expiry date of your card and try again or contact your card issuer for assistance.
F.4018 Invalid card number. The card number is invalid. Please check and re-enter the details or try a different card.
F.4019 Invalid transaction. The transaction details provided are invalid. Please double-check the details and try again or contact your card issuer for assistance.
F.4020 No Card record. No Card record. Please check that you entered the correct card details or try using a different card.
F.4021 Security failure. Card authentication failed. Please try using a different card.
F.4022 Stolen card. Card authentication failed. Please contact your card issuer for assistance.
F.4023 Suspected fraud. Card authentication failed. Please double-check that your card details are entered correctly or contact your card issuer
F.4024 Transaction not permitted to cardholder. Transaction is not permitted for this card. Please try again with a different card or contact your card issuer for assistance.
F.4025 Cardholder is not enrolled in service. Card is not enrolled in the authentication service. Please contact your card issuer for assistance.
F.4026 Transaction timed out at the ACS. The transaction timed out at the authentication service. Please try again and make sure to complete the authentication process in a timely manner.
F.4027 Low confidence. Card authentication failed. Please contact your card issuer
F.4028 Medium confidence. Card authentication failed. Please contact your card issuer
F.4029 High confidence. Card authentication failed. Please contact your card issuer
F.4030 Very High confidence. Card authentication failed. Please contact your card issuer
F.4031 Exceeds ACS maximum challenges. You've exceeded the maximum number of authentication attempts. Please wait a while and try again later.
F.4032 Non-Payment transaction not supported. This transaction type is not supported by the authentication service. Please contact our support team for assistance.
F.4033 3RI transaction not supported. The type of 3-D Secure transaction requested is not supported. Please contact our support team for assistance.
F.4034 ACS technical issue. There is a technical issue with the Access Control Server (ACS), and the transaction cannot be completed. Please contact our support team for assistance.
F.4035 Decoupled Authentication required by ACS but not requested by 3DS Requestor. Additional authentication is needed for this transaction, please contact your card issuer for assistance.
F.4036 3DS Requestor Decoupled Max Expiry Time exceeded. The maximum expiry time for decoupled authentication has been exceeded. Please try again with a different authentication method.
F.4037 Decoupled Authentication was provided insufficient time to authenticate cardholder. ACS will not make attempt. The authentication service was not given enough time to authenticate the cardholder. Please try again and make sure to complete the authentication process in a timely manner.
F.4038 Authentication attempted but not performed by the cardholder. Authentication was attempted but not performed by the cardholder. Please try again and make sure to complete the authentication process yourself.
F.4039 DS dropped reason code received from ACS. There was an error with the authentication service. Please contact our support team for assistance.
F.4040 DS error. Something went wrong. Please contact our support team for assistance.
F.4100 missing:
requestor_name
Invalid transaction parameters. requestor_name is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. requestor_name is required. Contact the merchant for details.
F.4101 invalid data:
requestor_name
Invalid transaction parameters. Unsupported value of the requestor_name parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported value of the requestor_name parameter. Contact the merchant for details.
F.4102 missing:
requestor_url
Invalid transaction parameters. requestor_url is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. requestor_url is required. Contact the merchant for details.
F.4103 invalid data:
requestor_url
Invalid transaction parameters. Unsupported format of the requestor_url parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported format of the requestor_url parameter. Check the transaction parameters or contact the payment service provider for details.
F.4104 missing:
requestor_challenge_indicator
Invalid transaction parameters. requestor_challenge_indicator is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. requestor_challenge_indicator is required. Contact the merchant for details.
F.4105 invalid data:
requestor_challenge_indicator
Invalid transaction parameters. Unsupported format of the requestor_challenge_indicator parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported format of the requestor_challenge_indicator parameter. Contact the merchant for details.
F.4106 missing:
acquirer_bin
Invalid transaction parameters. acquirer_bin is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. acquirer_bin is required. Contact the merchant for details.
F.4107 invalid data:
acquirer_bin
Invalid transaction parameters. Unsupported format of the acquirer_bin parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported format of the acquirer_bin parameter. Contact the merchant for details.
F.4108 missing:
acquirer_merchant_id
Invalid transaction parameters. acquirer_merchant_id is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. acquirer_merchant_id is required. Contact the merchant for details.
F.4109 invalid data:
acquirer_merchant_id
Invalid transaction parameters. Unsupported format of the acquirer_merchant_id parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported format of the acquirer_merchant_id parameter. Contact the merchant for details.
F.4110 missing:
merchant_name
Invalid transaction parameters. merchant_name is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. merchant_name is required. Contact the merchant for details.
F.4111 invalid data:
merchant_name
Invalid transaction parameters. Unsupported value of the merchant_name parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported value of the merchant_name parameter. Contact the merchant for details.
F.4112 missing:
merchant_category_code
Invalid transaction parameters. merchant_category_code is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. merchant_category_code is required. Contact the merchant for details.
F.4113 invalid data:
merchant_category_code
Invalid transaction parameters. Unsupported format of the merchant_category_code parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported format of the merchant_category_code parameter. Contact the merchant for details.
F.4114 missing:
merchant_country_code
Invalid transaction parameters. merchant_country_code is required. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. merchant_country_code is required. Contact the merchant for details.
F.4115 invalid data:
merchant_country_code
Invalid transaction parameters. Unsupported format of the merchant_country_code parameter. Check the transaction parameters or contact the payment service provider for details. Invalid transaction parameters. Unsupported format of the merchant_country_code parameter. Contact the merchant for details.

Other Errors

1900—1999 — Error codes of the beQueue service

API v.3 code Message Friendly message
F.1900 Unknown error: Contact the payment service provider for details. We are sorry, but something went wrong.
F.1901 Invalid request URL: Contact the payment service provider for details. Invalid request URL: Contact the merchant for details.

5100—5199 — Error codes of the External Tokenization service

API v.3 code Message Friendly message
E.5100 Error to use the saved card. Try to re-link the card or add another card. Contact the merchant for details. Error to use the saved card. Try to re-link the card or add another card. Contact the merchant for details.
E.5101 Error to use the saved card. Try to re-link the card or add another card. Contact the merchant for details. Error to use the saved card. Try to re-link the card or add another card. Contact the merchant for details.

6000—6999 — Error codes of the AVS/ CVC verification check

API v.3 code Error Message Friendly message
F.6001 declined_by_verification Transaction was declined. Transaction was declined.

7000—7999 — Error codes of the Verify service

API v.3 code Error Message Friendly message
F.7001 not_verified

8001 — Error code of the P2P verification service

API v.3 code Error Message Friendly message
F.8001 not_verified

8010 — Error code of the payment gateway service for requests in asynchronous mode

API v.3 code Message Friendly message
8010 initial Async transaction was created.